Purpose of the Patient Bill of Rights
We have designed The Patient Bill of Rights and Responsibilities to make you an active and informed participant in your dental and medical treatment.
You Have the Right:
- Upon request, to have access to all information contained in the patient’s medical records as allowed by law and regulations.
- To be free from restraints of any form that are not medically necessary
- To receive care in a safe setting and be free from all forms of abuse and harassment
- To not be denied access to an individual or agency who is authorized to act on your behalf or assert or protect your rights
- To speak with your Dental Assistant, Dental Hygienist, or Dentist in the resolution of any concerns or complaints you have regarding your care; grievances (written or verbal) may be filed with your Service Excellence Representative.
- To expect your rights and responsibilities to be extended to your authorized representative if you are underage, as in the case of a child or adolescent
- To examine and receive an explanation of your bill, regardless of source of payment and to identify available financial information
- When medically permissible, to be transferred to another facility only after you have been given complete information and explanation concerning the needs for and alternatives and risks to such transfer
- To expect your personal privacy to be respected, consistent with the care prescribed for you and to expect all communications and records pertaining to your care to be kept confidential
- To obtaining consultation with another physician at the patient’s request and expense
- To be provided education about pain and pain management measures including pharmacological and nonpharmacological interventions for pain management; a concerned staff committed to pain prevention and management; a staff that believes your reports of pain and who will respond promptly to your reports of pain; and pain management will be regularly reassessed and modified to achieve optimal pain control
- To, in collaboration with your physician and caregivers, make decisions involving your health and dental care, and participate in the development and implementation of your plan of care including the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of this action
- To expect emergency procedures to be implemented without unnecessary delay
- To be informed about the general nature, risks and alternative of any procedures or treatments prescribed for you so that you or your authorized representative can give informed consent prior to the event, except for emergencies
- To be given the names of the staff, physicians, and doctors responsible for coordinating your care and to be informed of the names of other professionals at the time of their involvement in your care
- To be informed of the facility rules and regulations that apply to your conduct as a patient and to receive materials regarding office rules and regulations, patient’s rights and the complaint/grievance mechanism
- To hear from your Dentist a full explanation when there is an unanticipated outcome of treatment; and to expect that subsequent required reporting and analysis will occur as well as any applicable financial consideration
- To quality care and professional standards that are continually maintained and evaluated
- To considerate and respectful care given by competent personnel with regard to personal dignity
- To have cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected
We vigilantly pursue service excellence, and to that end preserving your Patient’s Rights is of utmost importance to us. If your Patient’s Rights have been compromised in any way, please direct your complaints to our Service Excellence Department. Presentation of a complaint will in no way compromise your future access to care.